Privacy:
We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Information Collection & Use:
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their name and email address). The customer's contact information is used to get in touch with the customer when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security:
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator, Apple Safari, Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing". If you have any questions about the security at our web site, please send an e-mail to online-store@urban-butik.com.

Shipping, Title and Risk of Loss:
We will ship using the method that you selected in the checkout process. All orders received before noon will ship before the end of the following business day. Orders received after noon will ship within 2 business days. Orders received on the week-end or during holidays will ship in the following 2 business days. All sales are made F.O.B., the shipping point. Urban Butik shall use reasonable efforts to cause products to be delivered to Buyer by requested delivery dates, but shall in no event be liable for any losses or damages caused by delay or non-delivery of products. Buyer shall be responsible for all shipping charges. Title and risk of loss in the products shall pass to Buyer upon Urban Butik's (or its agent's) delivery to the carrier at the shipping point.

Prices, Availability and Taxes:
Prices of products on the Website are subject to change at any time without notice. Product availability is subject to change at any time and Urban Butik makes no representations or warranties regarding product availability. Buyer shall be responsible for any tax or other governmental charge due to the sale, use or delivery of the product, including, but not limited to, Sales Tax, Use Tax, Retailer's Occupational Tax, Gross Revenue Tax, Value Accrued or Value Added Tax, and Transportation Tax. All applicable taxes and other charges will be added to the purchase price.

Disclaimer of Warranties:
SELLER MAKES NO WARRANTY, EXPRESS OR IMPLIED, CONCERNING NONINFRINGEMENT, THE PRODUCTS, OR THE MERCHANTABILITY OR FITNESS OF THE PRODUCTS FOR ANY PARTICULAR PURPOSE, AND EXPRESSLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. Buyer is solely responsible for determining the suitability of the products for the uses and applications contemplated by Buyer. Buyer assumes all risks and liabilities arising out of possession, use, or resale of the products, whether used singly or in combination with other material, including, but not limited to, any risk or liability based on alleged negligence on the part of Urban Butik.

Indemnification:
Buyer shall defend, indemnify and hold Urban Butik and its suppliers, including, but not limited to, their affiliates, agents, assigns, attorneys, employees, insurers, officers, predecessors, representatives, and successors, harmless from and against all claims, liabilities, costs and expenses (including, but not limited to, those related to injury or to death of Buyer's employees or other persons) arising from or connected with (a) a breach by Buyer of this Agreement or (b) the possession, handling, use, or resale of the products by Buyer or others, including, but not limited to, any claims alleging negligence on the part of Urban Butik. Urban Butik may participate in the defense of any such claim for the further protection of its own interests.

Limitation of Claims:
Without limiting the scope of any other terms and conditions herein, any and all claims related to products sold to Buyer through the Website shall be made within fifteen (15) days after receipt of the product to which the claim relates, or if for non-delivery, after the scheduled delivery date thereof. Buyer's failure to give Urban Butik written notice of any claim within the applicable time period shall constitute an absolute and unconditional waiver of such claim. In no event shall Buyer commence any action against Urban Butik related to products sold to Buyer through the Website later than 30 days after receipt of the product giving rise to such action.

Limitation of Liability:
Without limiting the scope of any other terms and conditions herein, including Urban Butik's disclaimer of warranties, no claim of any kind, whether as to products delivered or for non-delivery of products, or otherwise, and whether based on contract, breach of warranty, negligence, strict liability, indemnity, contribution, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL URBAN BUTIK BE LIABLE FOR LOSS OF BUSINESS, LOSS OF PROFITS OR GOOD WILL, OR ANY OTHER INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BUYER'S CLAIM IS BASED ON CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, INDEMNITY, CONTRIBUTION, OR OTHERWISE, AND NOTWITHSTANDING ANY CLAIM THAT SUCH LOSSES WERE REASONABLY FORESEEABLE TO URBAN BUTIK OR ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.

Our Return Policy
Customer satisfaction is very important to us, therefore Urban Butik allows 15 days for the return of unused products, based on the date the item was received by the customer.
Returns and damages caused by misuse or non-household use are not covered within this policy and are purely at the discretion of Urban Butik. Urban Butik must be notified of any breakage within five business days.

Please refer to our RETURN PROCESS to begin.
The following may NOT be returned:
• Any item without customer service authorization
• Used or damaged items
• Discontinued products
• Products that are not in their original packaging and containing all accessories
• Items over 15 days of the shipment receipt date

The following may be returned:
• Products that are new, unused, unaltered and contain all original product packaging and accessories.
• Items under 15 days of the shipment receipt date.
We offer store credits on unused merchandise, less of any associated return and shipping fees.

The Return fees comprise of:
• Credit card transaction fees.
• 15% restocking fees.
• Shipping charges.


RETURN PROCESS:
To return an item:
• Contact Urban Butik via email at info@urban-butik.com to receive a Return Authorization number.
• Use the return instructions sent by Urban Butik and clearly indicate the Return Authorization number on the package. Returns with an invalid, expired or missing RA will be subject to a 50% restocking fee.
• Ensure that your return is being sent to us with a traceable carrier and retain the tracking number for your records. Urban Butik is not responsible for any items that were lost or damaged in transit.
*Please also note that products received broken must be reported to us within 5 business days.*

Can I change or cancel my order?
If you need to change or cancel your order please contact Urban Butik customer service immediately at info@urban-butik.com. We will make every effort to accommodate all order modification requests, however our goal is to ship to our customers as quickly as possible. This leaves a short window of time to alter or cancel orders before processing has begun. Urban Butik will not be held responsible for unfilled change requests. Please note that refused packages are subject to a 50% restocking fee and return freight charge. If you need to return an order please follow our standard return policy

Do I have to pay for shipping on returned items?
YES, if you return an item, we will credit you for the cost of the product and related taxes you paid – less restocking fees. We do not cover the cost of shipping unless we made an error by sending you the incorrect product.

How do I obtain a refund?
Please note, we will only refund or pay shipping costs if the return is a result of an Urban Butik error. The crediting process will begin once the product has been received and inspected. Credits will not be issued for products that do not meet our return policy requirements. Please allow 30 days for the processing of credits.

To begin processing returns please refer to the RETURN Policy.
If I received something as a gift, but prefer cash, can I have the refund sent to me? Unfortunately, we are not able to issue credits to anyone other than the original purchaser. All credits will appear on the credit card of the original purchaser.

What if my order is defective?
It is the customer’s responsibility to inspect all items upon receipt. Urban Butik must be notified of any breakage or damages occurred during transit within five business days.

Damaged or defective items can be reported to us by sending an e-mail to info@urban-butik.com